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Warranty Policy

All items purchased come with different warranty policies. Credits, exchanges or repairs on items will only happen if you were not aware of the defect at the time of purchase or if a suitably qualified service centre confirm that the malfunction is due to a pre-existing condition.

Please ensure your product purchase was demonstrated
to your satisfaction to confirm it meets your requirements!

Secondhand electrical products carry a 6-month Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods.

Secondhand non-electrical products carry a 7-day Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods. Please note that while every attempt is made to sell quality secondhand goods, these goods may not last as long as new goods and will not always be in a perfect condition.

NB: Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service centre has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. Merchandise is intended and guaranteed for Household / DIY/ Recreational use only.

We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced, refunded or repaired at our cost subject to the following exclusions:

Warranty Policy Exclusions

  • Any physical alteration to goods purchased will invalidate the Warranty, this includes:
    • changing the power cord or factory-fitted plug; and
    • viruses and/or malware transferred inadvertently to personal computers, laptops or mobile devices voids the Warranty on the product.
  • You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
  • Consumables like bulbs, batteries, guitar strings, lamp bulbs, turntable needles, etc. are not guaranteed.
  • Insect infestation and/or water damage voids the Warranty.
  • Rechargeable batteries that form part of portable products such as laptops and audio devices are guaranteed for 6-months providing the supplied use and care instructions are followed. Such devices should typically be recharged immediately after use.
  • Sporting goods are sold in their specific condition and because we cannot test these, they can only be guaranteed for 24 hours. Please inspect these thoroughly before purchasing.
  • If there is a problem with original pre-installed software, game or movie discs, you must notify us within 24 hours of purchase that you will return the item.
  • New amplifiers and new speakers must be used with appropriately matched equipment only (speak to your salesperson for a complete list of which amplifiers suit which speakers). If speakers are purchased without a correctly paired amplifier from the store at the same time, the speakers’ warranty will be voided.
  • DVD players must be used to play original disks only. No ‘read error’ Warranty claims will be entertained for user-recorded discs.
  • New car sound and vision equipment are only guaranteed if installed by a qualified VAT- registered installation company.
  • Secondhand petrol motors (lawnmowers, quad bikes, generators, chainsaws) must be started up in the store and are guaranteed for 24 hours
  • Gas appliances.

For detailed warranty policies on Doogee phones, please visit www.doogee.co.za.

Please retain your till slip to validate your Warranty

You may return any faulty out-of-box goods within seven (7) days of purchase to be refunded, replaced or repaired at our cost, provided that you present the original till slip and it is not subjected to exclusions. Cash Crusaders’ retail merchandise is intended and guaranteed for DIY, household and recreational use only.

The warranty is rendered invalid, if:

  • There are any physical alterations
  • Safe and proper use instructions were not followed
  • The power cord or factory-fitted plug is changed
  • Any additional applications, software or viruses are installed or transferred
  • Any speakers or amplifiers paired with inappropriate counterparts
  • Any car audio or frontloader equipment not installed by a qualified VAT-registered installation company
  • Any petrol motor for chainsaws, generators, lawnmowers, quad bikes, and other similar motors which were not started up in the store

This warranty excludes:

Second-hand goods:

  • Sports goods
  • Problems with original pre-installed software, CDs, DVDs, Playstation, Xbox, PSP, DS Lite, Nintento Wii games, PC games and video tapes after 48 hours of purchase
  • PC Games on Internet-networked computers
  • Petrol motors for chainsaws, generators, lawnmowers, quad bikes, etc. after 48 hours of purchase
  • Gas appliances

New goods:

  • Consumables, such as batteries, bulbs, guitar strings, etc.
  • ‘Read error’ on user recorded discs

Please ensure your product purchase was demonstrated
to your satisfaction to confirm it meets your requirements!

Brand new products carry a 12-month Warranty.

NB: Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service centre has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. Merchandise is intended and guaranteed for Household / DIY/ Recreational use only.

We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced, refunded or repaired at our cost subject to the following exclusions:

Warranty Policy Exclusions

  • Any physical alteration to goods purchased will invalidate the Warranty, this includes:
    • changing the power cord or factory-fitted plug; and
    • viruses and/or malware transferred inadvertently to personal computers, laptops or mobile devices voids the Warranty on the product.
  • You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
  • Consumables like bulbs, batteries, guitar strings, lamp bulbs, turntable needles, etc. are not guaranteed.
  • Insect infestation and/or water damage voids the Warranty.
  • Rechargeable batteries that form part of portable products such as laptops and audio devices are guaranteed for 6-months providing the supplied use and care instructions are followed. Such devices should typically be recharged immediately after use.
  • Sporting goods are sold in their specific condition and because we cannot test these, they can only be guaranteed for 24 hours. Please inspect these thoroughly before purchasing.
  • If there is a problem with original pre-installed software, game or movie discs, you must notify us within 24 hours of purchase that you will return the item.
  • New amplifiers and new speakers must be used with appropriately matched equipment only (speak to your salesperson for a complete list of which amplifiers suit which speakers). If speakers are purchased without a correctly paired amplifier from the store at the same time, the speakers’ warranty will be voided.
  • DVD players must be used to play original disks only. No ‘read error’ Warranty claims will be entertained for user-recorded discs.
  • New car sound and vision equipment are only guaranteed if installed by a qualified VAT- registered installation company.
  • Secondhand petrol motors (lawnmowers, quad bikes, generators, chainsaws) must be started up in the store and are guaranteed for 24 hours
  • Gas appliances.

For detailed warranty policies on Doogee phones, please visit www.doogee.co.za.

Please retain your till slip to validate your Warranty

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