Please ensure your product purchase was demonstrated
to your satisfaction to confirm it meets your requirements!
Brand new products carry a 12-month Warranty.
NB: Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service centre has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. Merchandise is intended and guaranteed for Household / DIY/ Recreational use only.
We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced, refunded or repaired at our cost subject to the following exclusions:
Warranty Policy Exclusions
-
Any physical alteration to goods purchased will invalidate the Warranty, this includes:
- changing the power cord or factory-fitted plug; and
- viruses and/or malware transferred inadvertently to personal computers, laptops or mobile devices voids the Warranty on the product.
-
You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
- Consumables like bulbs, batteries, guitar strings, lamp bulbs, turntable needles, etc. are not guaranteed.
- Insect infestation and/or water damage voids the Warranty.
- Rechargeable batteries that form part of BRAND NEW portable products such as laptops and audio devices are guaranteed for 6 months, providing the supplied use and care instructions are followed. Such devices should typically be recharged immediately after use and should not be stored with the battery in a discharged state.
- Sporting goods are sold in their specific condition and because we cannot test these, they can only be guaranteed for 24 hours. Please inspect these thoroughly before purchasing.
- If there is a problem with original pre-installed software, game or movie discs, you must notify us within 24 hours of purchase that you will return the item.
- New amplifiers and new speakers must be used with appropriately matched equipment only (speak to your salesperson for a complete list of which amplifiers suit which speakers). If speakers are purchased without a correctly paired amplifier from the store at the same time, the speakers’ warranty will be voided.
- DVD players must be used to play original disks only. No ‘read error’ Warranty claims will be entertained for user-recorded discs.
- New car sound and vision equipment are only guaranteed if installed by a qualified VAT- registered installation company.
- Secondhand petrol motors (lawnmowers, quad bikes, generators, chainsaws) must be started up in the store and are guaranteed for 24 hours
- Gas appliances.
For detailed warranty policies on Doogee phones, please visit www.doogee.co.za.
Please retain your till slip to validate your Warranty